Messaging Privacy Policy

SMS & MMS Communications with iDrop

Last Modified: January 3, 2026

1. Overview

Effective Date : July 2026

This Messaging Privacy Policy explains how iDrop ("we," "our," or "us") collects, uses, stores, and protects information when communicating with customers, delivery partners ("Droppers"), and other users through SMS and MMS messaging. This policy supplements the iDrop Materials Privacy Policy and applies specifically to text and multimedia messaging communications.

1. SMS Content

By providing your mobile phone number and opting into SMS communications through our website, mobile application, customer support, or other authorized communication channels, you expressly consent to receive recurring automated and non-automated text messages from iDrop.

These messages may include:

Delivery scheduling
Delivery confirmations
Driver arrival notifications
Order status updates
Delivery coordination
Customer support communications
Account notifications
Service-related alerts

Providing consent to receive SMS messages is not a condition of purchasing any goods or services.

2. Information We Collect Through Messaging

When you communicate with iDrop through SMS or MMS, we may collect:

Mobile phone number
SMS/MMS message content (including text, images, videos, or other media)
Date and time messages are sent or received
Message delivery status
Device information necessary for message delivery
Customer support communications
Delivery-related information you voluntarily provide

We do not intentionally collect sensitive personal information such as Social Security Numbers, banking credentials, payment card information, passwords, or government-issued identification through SMS or MMS messaging.

.44

3. How We Use Messaging Information

We use messaging information solely for legitimate business and operational purposes, including:

Coordinating deliveries
Sending order confirmations
Providing delivery status updates
Driver communication
Customer support
Responding to customer inquiries
Service notifications
Account-related notifications
Security or compliance communications

We do not use SMS communications for third-party advertising or unrelated promotional marketing.

4. SMS Message Frequency

By opting into SMS communications, you agree to receive recurring text messages from iDrop.

Message frequency varies depending on your orders, deliveries, customer support requests, and account activity.

5. Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless service plan.

Please contact your wireless provider for additional information regarding messaging charges.

6. Data Sharing and Disclosure

We respect your privacy.

We do not sell, rent, share, or otherwise disclose your mobile phone number, SMS opt-in information, or messaging consent to any third parties or affiliates for marketing or promotional purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS consent is never sold, rented, or shared for marketing purposes.

We may disclose messaging information only under the following circumstances:

To trusted service providers that assist in delivering SMS/MMS messages
To comply with applicable laws, legal processes, or government requests
To protect the safety, rights, and property of iDrop, our users, or the public
During business transfers where legally permitted and subject to confidentiality obligations

All service providers are contractually required to protect customer information and may use it only for providing services on our behalf.

7. Data Retention

We retain SMS/MMS communications only for as long as reasonably necessary to:

Provide requested services
Maintain business records
Meet legal and regulatory obligations
Resolve disputes
Enforce our agreements

8. Data Security

We maintain commercially reasonable administrative, technical, and physical safeguards designed to protect messaging information from unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect customer information, no method of electronic transmission or storage is completely secure.

9. Your Choices

You may opt out of receiving SMS communications at any time.

To stop receiving text messages, reply:

STOP

After opting out, you will receive a confirmation message, and no further SMS messages will be sent unless you opt in again.

For assistance, reply:

HELP

or contact us using the information provided below.

Please note that opting out of SMS messaging may affect our ability to provide delivery updates and other important service communications.

10. How We Obtain Your Consent

Users may opt into SMS messaging by:

Creating an iDrop account
Requesting delivery services
Submitting an online form
Checking an SMS consent checkbox
Contacting customer support and requesting SMS updates
Using the iDrop mobile application where SMS consent is requested

We only send SMS messages after obtaining the user's consent where required by law.

11. Changes To This Policy

We may update this Messaging Privacy Policy from time to time.

Any material changes will be posted on this page with an updated Effective Date.

Continued use of our messaging services after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions regarding this Messaging Privacy Policy or our SMS communications, please contact us:

iDrop Support

Email: support@idropmaterials.com

Phone: 1-855-464-3767

Website: https://idropmaterials.com

Required Compliance Statement (Recommended Footer)

By opting into SMS communications, you agree to receive recurring text messages from iDrop regarding deliveries, order updates, customer support, and operational notifications. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.