These terms of service constitute a legally binding agreement between you and iDrop Materials LLC
Last Modified: JUNE 1, 2019
These terms of service constitute a legally binding agreement (the "Agreement") between you and iDrop Materials LLC ("iDrop") governing your use of the iDrop services, including iDrop's mobile applications, website, technology platform and any websites (or portions thereof) or mobile applications that are operated by iDrop (collectively, the “Services”).
PLEASE BE ADVISED: THIS AGREEMENT CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS YOU AND iDROP HAVE AGAINST EACH OTHER CAN BE BROUGHT (SEE SECTION 11 BELOW). THESE PROVISIONS WILL, WITH LIMITED EXCEPTION, REQUIRE YOU TO SUBMIT CLAIMS YOU HAVE AGAINST iDROP TO BINDING AND FINAL ARBITRATION ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, GROUP OR REPRESENTATIVE ACTION OR PROCEEDING. YOU ALSO WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS. PLEASE SEE SECTION 11 FOR MORE INFORMATION REGARDING THIS ARBITRATION AGREEMENT, AND THE POSSIBLE EFFECTS OF THIS ARBITRATION AGREEMENT.
The Services comprise a platform that presents you with a set of one or more retailer virtual storefronts from which you can select goods and materials for picking, packing, and delivery by Droppers (or third party providers), who are individuals that shop for you and/or deliver your order to you, including any retail partners and their employees and/or agents where applicable or third-party providers (“Droppers”), to your location or, if available, for you to pick up in-store.
Delivery may be conducted by each individual Dropper’s select method of transportation. You acknowledge that transportation or logistics services are provided by third party independent contractors who are not employed by iDrop.
When you use the Services to place an order for materials, you authorize the purchase and delivery of those materials from the retailers you select. Unless otherwise specified, you acknowledge and agree that iDrop and the Dropper are acting as your agents in the picking, packing, and/or delivery of goods and materials purchased by you and are not the seller of the goods or materials to you. You agree that your purchase is being made from the retailer you have selected, that retailer is the merchant of record, and that title to any goods or materials passes to you when they are purchased at the applicable retailer’s store. You agree that iDrop or the applicable retailer will obtain a credit card authorization for your credit card on file with iDrop to cover the cost of the goods and materials you have purchased from the retailer and any separate iDrop fees, and your card will be charged for the goods and materials purchased by you and any applicable fees, taxes and/or tips. Your card may be temporarily authorized for an amount up to 50% greater than the total amount of the purchase (inclusive of any fees) appearing in the original check out. This higher authorized amount is a temporary authorization charge on your order, to deal with situations where your total purchase amount turns out to be higher than the original amount due to special requests, added items, replacement items or weight adjustments.
You also acknowledge and agree that, except as expressly provided for otherwise in these Terms or a separate agreement between you and iDrop, iDrop does not form any employment or agency relationship with you and does not hold title to any goods or materials that you order through the Services.
Unless otherwise indicated, all prices and other amounts are in the currency of the jurisdiction where the delivery takes place.
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions that may relate to pricing, product descriptions, promotions offers, and availability. iDrop reserves the right to correct any errors, inaccuracies or omissions and to change or update information or refuse or cancel orders if any information on the Services is inaccurate at any time without prior notice (including after you have submitted your order and/or your credit card has been charged). In addition, if you make any changes to your order and/or if any items in your order are otherwise unavailable after the order is placed, you may receive a phone call or text from iDrop or its Droppers regarding such change or any alternative products that are available to satisfy the order or your intended purpose, and you will be bound by any text or recorded response given by you or any other responding party to iDrop or its Droppers. Please note that prices of materials covered in the Services may be different than prices offered for the same materials in-store by the same retailer.
1. Your Use of the Services
iDrop grants you a limited, non-exclusive, non-transferable, and revocable license to use the Services for their intended purposes subject to your compliance with these Terms and iDrop’s policies. You may not copy, modify, distribute, sell, or lease any part of the Services. Unless such restriction is prohibited by law or you have iDrop’s written permission, you may not reverse engineer or attempt to extract the source code of the Services. You may only access the Services through the interfaces that iDrop provides for that purpose (for example, you may not “scrape” the Services through automated means or “frame” any part of the Services), and you may not interfere or attempt to disrupt the Services.
Some parts of the Services may allow you to upload or submit content (such as text, images, video, recipes, lists, links, and other materials). You retain all rights in any content that you upload or submit, and are solely responsible for that content. You grant iDrop a non-exclusive, royalty-free, worldwide, transferable, sub-licenseable license to use, store, publicly display, publicly perform, reproduce, modify, create derivative works from, and distribute any such content for the purposes of operating, providing, and improving the Services. iDrop may, in its sole discretion, remove or take down any content that you upload or submit with respect to the Services for any reason, including violation of these Terms or any other policies.
You may have the option of accessing the Services through downloadable software and this software may update itself automatically on your device. Some software, or portions of software, in the Services may be governed by open source licenses. In that case, iDrop will make such licenses available to you and, in the case of conflict between such a license and these Terms, the open source license will control but only with respect to the software, or portion of the software, to which it applies.
If you are using iDrop on behalf of a business or other entity, you represent and warrant that you have the necessary authority to bind that business or entity to these Terms and that you are agreeing to these Terms on behalf of that business or entity.
In order to use the Services, you may need to create a user account. You agree that you are responsible for all conduct and transactions that take place on or using your account and that you will take precautions to keep your password and other account information secure. You also agree that you will comply with all applicable laws when accessing or using the Services and you will respect those who you encounter in your use of the Services, including Droppers and individuals who support iDrop’s Help Center. iDrop reserves the right to decline orders, refuse partial or full delivery, terminate accounts, and/or cancel orders at any time in its sole discretion.
We’re constantly modifying and improving the Services. iDrop may introduce new features, change existing features, or remove features from the Services at any time and without notice. If you provide iDrop with any feedback on or comments regarding the Services, you grant iDrop the right to use such feedback or comments for any purpose without restriction or payment to you.
If you have any requests for order cancellations, refunds, or returns, please visit your account to initiate such requests.
2. iDrop Communications
By creating an iDrop user account, you agree to accept and receive communications from iDrop or Droppers, including via email, text message, calls, and push notifications to the cellular telephone number you provided to iDrop. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of iDrop, its affiliated companies and/or Droppers, including but not limited to communications concerning orders placed through your account associated with the Services provided. Message and data rates may apply.
3. iDrop Membership Fees, Minimum Orders and Cancelation and Transferability Policy
iDrop charges a yearly membership fee of $149 for the use of the Services. You will be required to pre-pay this membership fee, good for one calendar year from the date of sign up and payment, at the time of subscription. Membership fees are subject to change.
The minimum order that iDrop will deliver via a Dropper is Fifty Dollars and 00/100 ($50.00), excluding convenience fees or gratuity.
A convenience fee of Twenty Percent (20%) on the aggregate amount of each order will be assessed to you. Other service fees, special handling fees, and/or taxes may still apply.
Droppers will deliver your order on the same day for all orders made prior to 11a.m. on that day. For all orders ordered after such time, deliveries will occur no later than the next day.
Your iDrop membership cannot be transferred or assigned. The geographic areas accommodating deliveries by Droppers may be restricted. iDrop reserves the right to accept, refuse, or cancel your membership at any time in its sole discretion.
BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR iDROP MEMBERSHIP WILL AUTOMATICALLY RENEW, AND THE APPLICABLE MEMBERSHIP FEE WILL BE AUTOMATICALLY CHARGED TO YOU AT THE TIME OF RENEWAL WITH AN ACTIVE CREDIT CARD ON FILE IN YOUR ACCOUNT. If you do not want your membership to automatically renew or if you would like to change which credit card is charged, you can change this default in Your Account Settings.
You may cancel your iDrop membership for a full refund within fifteen (15) days from the date of inception of your membership provided that you have not placed any orders. After the expiration of the fifteen (15) days from the date of inception of your membership, your yearly membership fee cannot be refunded.
From time to time, iDrop offers some customers trial or other promotional memberships. Such trial or promotional memberships are subject to these Terms except as otherwise stated in the promotional offer and are for new customers or certain members only. Only one trial or promotional membership is available per household. iDrop will charge you the applicable fee after your free trial period has expired to the credit card on file with iDrop. If you cancel before the trial period has expired, iDrop will not charge you.
We may change other terms or conditions from time to time. Any new or renewed memberships will be subject to the terms of service active at that time and displayed when you sign up for iDrop Services. iDrop may also make such changes with respect to current iDrop memberships. In that case, iDrop will provide you with notice at checkout of the changes and when those changes will take effect. If you disagree with the changes to your current iDrop membership terms of service, you may cancel your iDrop membership as provided herein.
4. iDrop Coupons
iDrop Coupons are manufacturer’s coupons that are automatically applied to qualifying materials upon purchase to help users save money on the materials they love. Coupons are available for a limited time only and may be subject to certain restrictions. Coupons are subject to change, cancellation, or expiration at any time. If you do not purchase the qualifying items added to your cart while the Coupon is still in effect, the Coupon’s offer will not apply. Coupons apply only to qualifying items displaying the offer and may not be combined with other promotional offers or mail-in rebates. iDrop is not a retailer or seller. Coupons are issued and paid by the manufacturer of the advertised material. The user is required to pay any applicable sales tax related to use of the Coupon; you acknowledge that iDrop has no obligation for payment of any tax in conjunction with the distribution or use of such Coupons. When Coupons are redeemed, sales tax may be charged on the undiscounted original price of the material(s). Coupons may not be sold, copied, modified, or transferred. A Coupon has no cash value. Coupons good while supplies last. Void where restricted or prohibited by law.
5. Third-party Materials and Content
You agree that iDrop does not assume responsibility for any materials, content, services, websites, advertisements, offers, or information that is provided by third parties and made available through the Services. If you purchase, use, or access any such materials, content, services, advertisements, offers, or information through the Services, you agree that you do so at your own risk and that iDrop will have no liability based on such purchase, use, or access.
6. SERVICE PROVIDED AS-IS AND RELEASE OF CLAIMS
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, iDROP DISCLAIMS ALL REPRESENTATIONS, CONDITIONS, AND WARRANTIES, EXPRESS, LEGAL, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN ADDITION, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, iDROP MAKES NO REPRESENTATION, WARRANTY, CONDITIONS, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES, ANY SERVICES PROVIDED BY DROPPERS, OR MATERIALS REQUESTED THROUGH THE USE OF THE SERVICES FROM RETAILERS, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. iDROP DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF DROPPERS OR RETAILERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY DROPPERS, OR ANY MATERIALS REQUESTED BY YOU OR DELIVERED TO YOU, REMAINS SOLELY WITH YOU.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT NEITHER iDROP NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS IS RESPONSIBLE FOR THE FITNESS OR CONDUCT OF ANY DROPPER OR THIRD PARTY PROVIDER OR FOR ANY SERVICES PROVIDED BY ANY DROPPER OR THIRD PARTY PROVIDER. NEITHER iDROP NOR ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN CONNECTION WITH THE ACTS OR OMISSIONS OF ANY DROPPER OR THIRD PARTY PROVIDER.
If you have a dispute with one or more Droppers, you agree to release iDrop (including iDrop’s affiliates, and each of their respective officers, directors, employees, agents, shareholders, retail partners, licensors, and suppliers) from any claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected to such disputes.
7. LIMITATION OF LIABILITY
THIS PROVISION APPLIES TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
IN NO EVENT SHALL iDROP (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR DELETION, CORRUPTION, LOSS OF DATA, LOSS OF PROGRAMS, FAILURE TO STORE ANY INFORMATION OR OTHER CONTENT MAINTAINED OR TRANSMITTED BY THE SERVICES, SERVICE INTERRUPTIONS, OR FOR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, OR THESE TERMS, HOWEVER ARISING INCLUDING NEGLIGENCE, EVEN IF iDROP OR iDROP’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL iDROP (INCLUDING ITS AFFILIATES, AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SHAREHOLDERS, RETAIL PARTNERS, LICENSORS, AND SUPPLIERS) BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY AND/OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO PHYSICAL DAMAGES, BODILY INJURY, DEATH AND/OR EMOTIONAL DISTRESS AND DISCOMFORT) ARISING OUT OF YOUR USE OF THE SERVICES, ANY SERVICES PROVIDED BY DROPPERS, OR ANY MATERIALS REQUESTED BY YOU OR DELIVERED TO YOU, EVEN IF iDROP OR iDROP’S AGENTS OR REPRESENTATIVES KNOW OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
iDROP, ITS AFFILIATES, RETAIL PARTNERS, LICENSORS, SUPPLIERS AND DISTRIBUTORS WILL NOT BE LIABLE FOR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES, ANY SERVICES PROVIDED BY DROPPERS, OR ANY MATERIALS REQUESTED BY YOU OR DELIVERED TO YOU FOR MORE THAN THE GREATER OF $100 OR THE AMOUNTS PAID BY YOU TO iDROP FOR THE PAST 12 MONTHS OF THE SERVICES.
You agree to defend, indemnify and hold harmless iDrop and its officers, directors, employees, agents, shareholders, affiliates, and retail partners (each, an "Indemnified Party") from and against any losses, claims, actions, costs, damages, penalties, fines and expenses, including without limitation attorneys’ and experts’ fees and expenses, that may be incurred by an Indemnified Party arising out of, relating to or resulting from your unauthorized use of the Services or from any breach by you of these Terms, including without limitation any actual or alleged violation of any law, rule or regulation.
9. Disputes & Arbitration
If you have a dispute with iDrop arising out of your use of the Services, this Section 11 applies. You agree to contact iDrop first and attempt to work out any such dispute amicably.
For residents of the United States, you agree to the following mandatory arbitration provisions:
Mandatory Arbitration: If we’re unable to work out a solution amicably, both you and iDrop agree to resolve any disputes arising out of your use of the Services or these Terms through binding arbitration.
CLASS ACTION WAIVER: TO THE EXTENT PERMISSIBLE BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE ACTION, OR OTHER PROCEEDING (COLLECTIVELY, “CLASS ACTION WAIVER”). THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR ENGAGE IN ANY CLASS ARBITRATION. YOU AGREE THAT, BY ENTERING INTO THESE TERMS, YOU AND iDROP ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
In any lawsuit in which (1) the complaint is filed as a class action, collective action or other representative action; and (2) the civil court of competent jurisdiction in which the complaint was filed finds the Class Action Waiver is unenforceable (and such finding is confirmed by appellate review if review is sought), the Class Action Waiver shall be severable from this Agreement and in such instances, the class action, collective action and/or other representative action must be litigated in a civil court of competent jurisdiction and not as a class, collective or other representative arbitration.
Notwithstanding any other clause contained in this Agreement, any claim that all or part of the Class Action Waiver is invalid, unenforceable, unconscionable, void or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. The Class Action Waiver shall be severable when a dispute is filed as an individual action and severance is necessary to ensure that the individual action proceeds in arbitration.
Arbitration Procedures and Location: The Parties agree that any arbitration shall be conducted before one neutral arbitrator selected by the Parties and the hearing conducted in accordance with the Arbitration Rules and Mediation Procedures (the “Rules”) of the American Arbitration Association (“AAA”), then in effect. A copy of the Rules are available at https://www.adr.org/Rules. The arbitrator must be both an attorney and a member in good standing of the Nation Academy of Arbitrators. AAA Class Action Procedures cannot and will not apply to any proceeding hereunder. The Parties agree that the enforceability of this Arbitration Provision is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1, et seq. The Parties also understand and agree that iDrop’s business and Services involve commerce under the Federal Arbitration Act. If AAA is not available to hear the matter in dispute, the Parties shall confer and agree upon a mutually agreeable arbitral forum. The unavailability of AAA or any other arbitral forum shall not be a basis to invalidate the Parties’ agreement to arbitrate. The arbitration shall be held in Broward County, Florida or in any other location the Parties mutually agree upon in writing.
Arbitration Fees, Attorney’s Fees, and Costs: iDrop shall pay all arbitrators’ fees and any AAA arbitration administrative expenses initially if you can’t afford such fees initially (such ability to afford which shall be determined by the arbitrator); otherwise such fees and expenses shall be split equally between the parties. Payment of all filing, administration, and arbitrator fees (collectively, “arbitration fees”) will be governed by the applicable AAA Rules. In addition, in all cases required by law, iDrop will pay the full amount of the arbitration fees. Any disputes will be resolved by the arbitrator as soon as practicable after the arbitrator is selected and such arbitrator shall award any type of legal or equitable relief, to the extent such relief is available under applicable law, including but not limited to, attorney’s fees, compensatory damages, punitive or exemplary damages and injunctive relief. Each party shall pay its own costs and attorney’s fees, subject to the arbitrator’s ability, described above, to award costs and attorney’s fees to the extent such a remedy would have been available to the parties had the matter been heard in a court.
Awards: The arbitrator is authorized to award any remedy or relief available under applicable law that the arbitrator deems just and equitable, including any arbitration fee initially paid for by iDrop and any remedy or relief that would have been available to the Parties had the matter been heard in a court and as provided herein, except that this Section does not encompass any remedy or relief awarded on a class-wide basis. All determinations of final relief will be decided in arbitration.
You can stop using the Services at any time and without notice to us (however, fees may not be refunded as provided herein). Similarly, iDrop may terminate access to the Services to you or any other users or stop offering the all or part of the Services at any time without notice. In the event of Termination, Section 1 and Sections 4-15 survive and continue to apply to you.
11. Controlling Law
To the extent permitted by applicable law, these Terms will be governed by the laws of the State of Florida, without respect to its conflicts of laws principles. To the extent permitted by applicable law, any claims arising out of or relating to these Terms or use of the Services that are not subject to Section 11 (Disputes & Arbitration) of these Terms shall be brought exclusively in the federal or state courts of Broward County, Florida, USA, and you and iDrop consent to the personal jurisdiction of those courts.
12. Entire Agreement & Severability
These Terms, subject to any amendments, modifications, or additional agreements you enter into with iDrop, shall constitute the entire agreement between you and iDrop with respect to the Services and any use of the Services. If any provision of these Terms is found to be invalid by a court competent jurisdiction or arbitrator, that provision only will be limited to the minimum extent necessary and the remaining provisions will remain in full force and effect.
13. No Waiver
iDrop’s failure to monitor or enforce a provision of these Terms does not constitute a waiver of its right to do so in the future with respect to that provision, any other provision, or these Terms as a whole.
You may not assign any of your rights, licenses, or obligations under these Terms. Any such attempt at assignment by you shall be void. iDrop may assign its rights, licenses, and obligations under these Terms without limitation.
15. Changes to the Terms
We may make changes to these Terms from time to time. When iDrop does so, iDrop will post the most current version of the Terms on iDrop’s website and such Terms will be effective immediately upon such post (with your being bound to such changed Terms at such time). If a revision to the Terms is material, iDrop may decide to notify you of the new Terms (for example, by email or a notification on the Services). Changes to these terms will not apply retroactively. If you do not agree to the modified terms, you should discontinue your use of the Services.
16. Copyright and Trademark Policy
iDrop respects the intellectual property rights of others. iDrop will respond to valid notices of copyright infringement and reserves the right to terminate any users, at iDrop’s sole discretion and without notice, who infringe copyrights or other intellectual property rights.
If you believe any content posted or made available on the Services constitutes infringement of your copyright rights, you may send a written notice of infringement to iDrop using the contact information listed below. In your notice, please specify the nature of the copyright infringement and include the following information: (a) an electronic or physical signature of the owner of the copyright in question or a person authorized to act on behalf of the owner of the copyright; (b) a description of the claimed infringing material as well as identification of the claimed infringing material, including the location of such material on the Services (e.g., the URL of the claimed infringing material if applicable or other means by which iDrop may locate the material); (c) complete contact information, including the name of the owner of the copyright and your name, title, address, telephone number, and email address; (d) a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (e) a statement, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.
iDrop Materials LLC c/o Legal Team, 1127 S. Patrick Drive, Unit 27, Satellite Beach, Florida 32937, or
If you believe any content posted or made available on the Services constitutes infringement of your trademark rights, you may also send your notice using the contact information listed above. Please include as much detail as possible so that we may respond to your notice in a timely manner, including but not limited to description(s) of your trademark(s), your trademark registration number(s), description(s) of the materials allegedly using your trademark(s) without authorization, and the location of such allegedly infringing material(s).
17. Contact Information
If you have any questions, or comments about these Terms please contact iDrop at:
iDrop Materials LLC c/o Legal Team, 1127 S. Patrick Drive, Unit 27, Satellite Beach, Florida 32937, or email@example.com.
For customer service inquiries, please review Your Account Settings, or contact the following: firstname.lastname@example.org.